FAQs
I signed up via Apple Podcasts, can I log into this website?
Members who signed up directly via Apple Podcasts cannot log in to the website. The Apple membership is an audio-only subscription as Apple's privacy policy does not give us access to customer data. To log in to this website and access extra benefits, please sign up directly through our website. For all technical issues on Apple's platform, please contact Apple Support directly.
I signed up via this website, why can't I log in?
Please check your spam folder in case the log in email has been sent there. If you use multiple email addresses, try signing in with each of them. If you're still stuck, please email help@supportingcast.fm.
How do I connect my members' feed to my podcast player?
To connect your members' feed to your preferred player, please log in and head to the 'Feed setup' page.
How do I change the email address on my account?
To change your email address, please log in and head to the 'Account' page.
How do I update my payment details?
To update your payment details, please log in and head to the 'Account' page.
What do I do if I'm having trouble accessing my members' feed?
If you need technical help with your subscription, such as linking your private feed to your podcast player, please contact help@supportingcast.fm or Apple Support if you subscribe through Apple.
How do I cancel my subscription?
If you have signed up via our website, please log in and cancel your subscription via the 'Account' page. If you would like to cancel your Apple Podcasts membership, please go to the settings in your Apple device to manage your subscriptions from there.